FAQ

Select your products, add them to your cart, enter delivery details at checkout, and complete payment. You will receive an Order Confirmation Email.

Email service@cookunest.com promptly with your order number. Address changes must be requested before 11:00 PM PDT (UTC−7) on the order date and before processing or shipment. Other changes depend on order status. Cancellation is possible before shipment or production; successfully cancelled orders receive a full refund. Wait for confirmation.

Check spam or junk folders, then contact us with your checkout email and available order details.

Available methods are shown at checkout and may vary by location. Refer to the options displayed for your order.

Enter a valid code at checkout and select “Apply.” Check the total before payment. Offer conditions and expiration dates may apply.

Third-party payment providers process transactions through their security systems. We do not store complete card details. See our Privacy Policy for more information.

Processing and shipment typically take up to 5 business days after placement. Estimated delivery is 10–20 business days after shipment, excluding processing time. Business days exclude weekends and public holidays. Delivery estimates are not guaranteed.

Your Shipping Confirmation Email contains the tracking number after shipment. Check it at www.17track.net.

Check tracking first. If your order exceeds the estimated delivery period, contact us with the order and tracking numbers so we can investigate with the carrier.

Request a return within 14 days of delivery. Items must be unused, unworn, in original condition and packaging, with proof of purchase. Contact us for approval and the correct address before shipping anything back.

Contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We cover return shipping when a return is required due to our error.

After receipt and inspection, we will confirm approval. Approved refunds are issued to the original payment method within 5–15 business days of approval. Your bank may require additional posting time.

Email service@cookunest.com. Customer service hours are 9:00 AM–6:00 PM PDT. Include your order number and checkout email for an existing purchase.