Shipping Policy

Cookunest

Shipping Policy

Last updated: October 2026

This policy explains shipping for purchases made at cookunest.com.

1. Order Processing

Orders are typically processed and shipped within 5 business days after placement. Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

2. Estimated Delivery

Estimated delivery is 10–20 business days after shipment, depending on destination, local carriers, and customs processing. This estimate excludes order processing time. Delivery dates are not guaranteed; customs inspections, severe weather, holidays, and carrier disruptions may cause delays.

3. Tracking Your Order

Once shipped, your order’s tracking number will be sent in a Shipping Confirmation Email. You can check your shipment using that number at www.17track.net. Contact service@cookunest.com if you need tracking assistance.

4. Shipping Rates & Import Charges

Shipping costs are calculated at checkout according to the destination, items, selected method, and applicable promotions. The final charge is displayed before payment. Customs duties, taxes, and import fees imposed by your destination are your responsibility unless otherwise stated.

5. Shipping Destinations

We offer worldwide shipping, subject to carrier and logistics availability. If your location cannot be served, we will contact you to discuss alternatives or issue a full refund if shipment cannot be arranged.

6. Address Changes

Contact us promptly with your order number and complete updated address. Requests must arrive before 11:00 PM PDT (UTC−7) on the same day the order is placed. Changes are only possible before processing or shipment. Please wait for our confirmation; submitting a request does not confirm the change.

7. Alternate Delivery Addresses

Your delivery address may differ from your billing address. Enter the intended recipient and complete shipping details at checkout, and check their accuracy before payment.

8. Fulfillment & Carriers

The fulfillment location and carrier used for an order depend on product availability, destination, and available logistics services. Please refer to your shipping confirmation and tracking information for details of your shipment.

9. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, email service@cookunest.com with your order and tracking numbers. We will work with the carrier to investigate, help locate the package, and provide available updates.

10. Incorrect Shipping Information

Customers must provide accurate and complete shipping details. Incorrect information may cause delays, failed delivery, or additional charges. We are not responsible for delivery issues or additional costs caused by incorrect details supplied by the customer. If you notice an error, contact us immediately; changes are subject to the conditions above.

Customer Support

For questions or assistance, please contact Cookunest. Include your order number when asking about an existing purchase.

Customer Service Hours: 9:00 AM–6:00 PM PDT

Website: cookunest.com