Privacy Policy

1. Information We Collect

When you order, create an account, or contact us, we may collect your name, email, phone number, billing and shipping addresses, order history, payment-related information, and support messages.

We may automatically collect IP addresses, browser and device information, operating systems, pages viewed, browsing activity, referring websites, and information from cookies or similar technologies.

2. How We Use Information

• Process payments, fulfill orders, and arrange delivery.
• Send order confirmations and shipping updates.
• Handle returns, refunds, and customer support.
• Prevent fraud and maintain website security.
• Analyze website use and improve our products and services.
• Send marketing where permitted and provide relevant content or advertising.

3. Sharing Information

We may share relevant information with payment processors, shipping and fulfillment providers, website hosting and technology services, analytics providers, advertising partners, and customer support providers to operate our services.

We may also disclose information to meet legal requirements or protect our rights, property, customers, and operations. Service providers acting on our behalf are expected to use information for the relevant services.

4. Cookies & Tracking

Cookies and similar technologies may remember preferences, maintain shopping carts, measure website use, and support analytics or advertising. Third-party services may use cookies or pixels to collect browsing and advertising information.

Manage cookies through your browser and any privacy controls available on our website. Disabling certain cookies may affect website features.

5. Payment Information

Third-party payment providers process transactions. We do not store your complete payment card details. Payment information is handled according to the providers’ privacy policies and security practices.

6. Marketing Communications

We may send promotional messages with your consent or where otherwise permitted. Use the unsubscribe option in marketing emails or contact service@cookunest.com to opt out. Essential order and support communications may continue.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No electronic transmission or storage method is completely secure, and absolute security cannot be guaranteed.

8. Privacy Rights

Depending on your location and applicable law, you may request access, correction, deletion, information about data use, or withdrawal of consent. Other rights may include restricting or objecting to certain processing and requesting a portable copy.

Email service@cookunest.com to submit a request. We may need to verify your identity, and legal exceptions may apply.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect their personal information. If you believe a child has provided information, contact us; we will take reasonable steps to delete it if confirmed.

10. Third-Party Services

External websites or services have their own privacy and security practices. Review their policies before providing information. We do not control those third parties.

11. International Transfers

Information may be processed or stored in countries where service providers operate, which may have different data protection laws. Where required, transfers will be subject to appropriate safeguards.

12. Policy Updates

We may update this policy to reflect changes in services, information practices, or requirements. Updates will appear here with a revised date.

13. Privacy Questions

For questions or requests concerning personal information, contact service@cookunest.com.